Refund policy

*Working days are Monday to Friday (excluding bank holidays)

 

ORDER ISSUES

You will have 14 days from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order. We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue as we will ask for this to conduct our investigation.

To report any issues with your order, please email customerservice@shecanplay.uk with photos of the issue for reference.

 

RETURNS POLICY

You can return an online order within 30 days of receiving your order for an exchange or refund. If you request a refund of the original purchase price, this will be issued back to the original payment method (excluding the original postage that has been paid).

Refunds will be issued if items are returned in their original unworn condition with original labels attached. Returns that are damaged, soiled, worn or altered will not be accepted and could be sent back to you. Unless the item is deemed faulty and a fault of SHE CAN PLAY, the cost of postage will be deducted from any refund. 

Refunds will be processed within 10 working days from the time of receiving your item(s). 

HOW TO RETURN

For UK returns please email customerservice@shecanplay.uk 

Pack the item(s) you wish to return or exchange in their original condition, all original labels must be intact and, in a condition, to resell the product. Please include a completed copy of your returns form within the parcel.

We always recommend returning your items via recorded service as we unfortunately can’t be held responsible for any items that do not reach us.

Please note that you will be responsible for paying postage costs associated with your return.

If you have any further enquiries about refunds or returns for UK orders, please contact customerservice@shecanplay.uk 

 

INTERNATIONAL DELIVERY

We do not delivery outside of the UK at the moment. 

 

 EXCHANGES

Got the wrong size? Picked the wrong colour? Don’t worry, you can exchange for an alternative item. Only if items are returned in their original unworn condition with original labels attached. Items that are damaged, soiled, worn or altered will not be accepted and could be sent back to you. When we receive your item, we aim to dispatch your exchange request within 10 working days. You will also receive a confirmation email from our Customer Service Team confirming receipt of your parcel.

 

FAULTY ITEMS

If under the unfortunate circumstance that you receive an incorrect item or item you believe to be faulty, please contact our customer service team on customerservice@shecanplay.uk. We will then advise on how to proceed with the return. Upon SHE CAN PLAY receiving your faulty/incorrect item, we will happily reimburse UK postage costs up to a value of £4.50 per parcel, dependent on size, weight and location.

 

UNACCEPTABLE RETURNS

If you return an item beyond the 30-day period or we deem the item in a non-sellable condition, we will hold the item(s) until a minimum of £4.50 returns postage charge is paid to have this dispatched back to you.  Our Customer Service Team will be in touch to advise you of this.

For any further enquiries, please email our customer service team on customerservice@shecanplay.uk who will assist you further.